IVR – Interactive Voice Response

$55.00$550.00 inc GST

INTERACTIVE VOICE RESPONSE OR IVR IS AN AUTOMATED BUSINESS PHONE SYSTEM FEATURE THAT INTERACTS WITH CALLERS AND GATHERS INFORMATION BY GIVING THEM CHOICES VIA A MENU. IT THEN PERFORMS ACTIONS BASED ON THE ANSWERS OF THE CALLER THROUGH THE TELEPHONE KEYPAD OR THEIR VOICE RESPONSE.

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Description

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response. e.g. For sales press one.

An Example:

Message on hold costs